1-800-321- RTEC (7832) | Fax #: (606)-256-4319

Effective Immediately! By Order of the Department of Medicaid Services, RTEC will be prioritizing trips by urgency. All Trips must be performed One-on-One!!! Shopping Routes will be depending on availability. We apologize for the inconvenience!!!

Public Service Statement

Addressing the Coronavirus Pandemic (COVID-19)

***Effective Immediately! By order of the Department of Medicaid Services, Non-Emergency Medical Transportation Providers (Broker & Subcontractors) are NOT permitted to group passengers together. ALL TRIPS must be performed ONE-on-ONE. The only exception will be if a passenger requires an escort.

As it will be impossible for the existing number of drivers and vehicles to get everyone to their appointments "one-on-one," we will be prioritzing trips by "urgency" and giving preference to Dialysis, Cancer Treatments, and urgent doctor appointments. We apologize for the inconvenience.

Rural Transit Enterprises Coordinated, Inc. (RTEC) provides vital transportation services within Southeastern Kentucky.  With the likely continued spread of the COVID-19 novel coronavirus, we understand that people may be feeling anxiety and concern about the safety of public transit.  We take this very seriously. 

Our agency updated our Transit Agency Safety Plan with a supplemental Contagious Virus Response Plan and will all continue with our agency’s protocol for all types of infectious disease transmission for the safety our transit employees and passengers.   We are stressing daily disinfecting of all high-touch areas in all our buses and vehicles.  We want to ensure clean surfaces to assist our riders in having a safe journey to their destinations.  If any riders have concerns or observe a bus or vehicle that needs attention, we urge them to please alert a transit employee right away. 


RTEC is taking aggressive steps to safeguard the health and safety of their customers, staff and communities while attempting to continue the delivery of important services. RTEC is postponing in-person, non-essential events and meetings that are open to the general public, whether on or off site until further notice. Exceptions may be granted on a case-by-case basis.

Until further notice, RTEC main lobby is closed to walk-in traffic beginning on Monday, March 16, 2020 until further notice.  RTEC will also limit county-to-county travel of its drivers and employees whenever possible.  Vehicle Maintenance may be scheduled at local service shops and training conducted will be limited to small group sizes to help limit exposure from county-to-county travel.   Other measures may be taken to help mitigate risk of our vulnerable population groups. 

For Our Passengers: 

Effective Monday, May 11, 2020 - Recommended by CDC and Kentucky Governor Andy Beshear, RTEC will be requiring all passengers to wear a face covering mask on RTEC buses. All drivers must wear mask when interacting with passengers and providing assistance when social distancing isn't possible

DIY Cloth Face Covering Instructions

Providing a safe transit journey requires a partnership with our riders.  Here’s what YOU can do to avoid catching COVID-19 or Similar Contagions:

1. Wash your hands often to remove germs.

2. Avoid touching your eyes, nose and mouth.

3. Cover your nose and mouth with a tissue when sneezing or coughing (or cough into your elbow).

4. Eat healthy foods, drink plenty of water, and get enough sleep, exercise.

5. Avoid close contact with sick people.  Practice social distancing.  Avoid hand-shaking.

6. If you or your children get sick, stay home.  Contact your health care-professional for advise.

7. Follow Public Health Advice.  


Because of the gap in understanding about COVID-19, the situation is fluid and additional recommendations could follow, including the use of what the CDC describes as “social distancing” which means remaining out of congregate settings (such as stores, schools, large gatherings, etc.), and maintaining distance (approximately 6 feet) from others when possible. 


RTEC realizes drivers provide additional door-to-door assistance to passengers as needed. Drivers should use Personal Protective Equipment (PPE) provided and request any additional PPE as needed.  RTEC Provides Drivers with PPE Equipment (Gloves, Mask/Face Shield, etc.) and sanitizing supplies to keep vans clean and sanitized. Office building areas are maintained and are equipped with Kleenex, hand sanitizer, and disinfectant materials to help reduce and eliminate germs, Flu and viral spreading.


Our top priorities are to continue service to the public and to keep our employees healthy and safe.  Thank you for partnering with us to help prevent the spread of illness. 


If you have questions or concerns about coronavirus, we encourage you to contact the local health authorities.  Further information on various diseases can be found on the CDC’s website: www.cdc.gov