1-800-321- RTEC (7832) | Fax #: (606)-256-4319

Effective Immediately! By Order of the Department for Medicaid Services, RTEC will determine passenger capacity for each vehicle while practicing 3-6ft social distancing. RTEC will alternate stagger seating in each vehicle to practice 3ft apart between passengers!!! Shopping Routes will be depending on availability. We apologize for the inconvenience!!!

Public Service Statement

Addressing the Coronavirus Pandemic (COVID-19)

Rural Transit Enterprises Coordinated, Inc. (RTEC) provides vital transportation services within Southeastern Kentucky.  With the likely continued spread of the COVID-19 novel coronavirus, we understand that people may be feeling anxiety and concern about the safety of public transit.  We take this very seriously. 

Our agency updated our Transit Agency Safety Plan with a supplemental Contagious Virus Response Plan and will all continue with our agency’s protocol for all types of infectious disease transmission for the safety our transit employees and passengers.   We are stressing daily disinfecting of all high-touch areas in all our buses and vehicles.  We want to ensure clean surfaces to assist our riders in having a safe journey to their destinations.  If any riders have concerns or observe a bus or vehicle that needs attention, we urge them to please alert a transit employee right away. 

***Effective Monday, June 29, 2020! 

Approved by the Kentucky Department for Medicaid Services, Transport of Passengers Guidelines are required by all Transportation providers. 

Passengers must wear a cloth face covering while on board an RTEC bus. 

1. Passengers must maintain a minimum of three (3) feet of physical, social distancing between passengers seated in transit vehicles. This will be enforced by cordoning off seats and alternating seating positions as appropriate depending on the vehicle design, configuration and specifications. Six (6) feet social distancing between the driver and all passengers will be required, when applicable, during boarding and when assisting those who need assistance or in the securement of a mobility device.
2. Stagger seating.
3. Seat passengers from the same household together.
4. Leave the first seat empty either beside or behind the driver when applicable.

5. The maximum vehicle capacity must ensure a minimum of 3 feet of distance between the household group and other passengers.

6. Ensure physical distancing from any person who is not a member of one’s household.

***Effective Monday, May 11, 2020! 

Recommended by CDC and Kentucky Governor Andy Beshear, RTEC will be requiring all passengers to wear a face covering mask on RTEC buses. All drivers must wear mask when interacting with passengers and providing assistance when social distancing isn't possible

DIY Cloth Face Covering Instructions

RTEC Steps to be Safe & Healthy:

RTEC main lobby is now open to walk-in traffic beginning on Monday, June 8, 2020. Walk-in traffic are recommended to wear a face covering mask and keeping the 6ft social distance while being inside the RTEC main lobby.

RTEC is taking aggressive steps to safeguard the health and safety of their customers, staff and communities while attempting to continue the delivery of important services. RTEC is postponing in-person, non-essential events and meetings that are open to the general public, whether on or off site until further notice. Exceptions may be granted on a case-by-case basis.

RTEC will also limit county-to-county travel of its drivers and employees whenever possible. Vehicle Maintenance may be scheduled at local service shops and training conducted will be limited to small group sizes to help limit exposure from county-to-county travel.  Other measures may be taken to help mitigate risk of our vulnerable


Providing a safe transit journey requires a partnership with our riders.  Here’s what YOU can do to avoid catching COVID-19 or Similar Contagions:

1. Wash your hands often to remove germs.

2. Avoid touching your eyes, nose and mouth.

3. Cover your nose and mouth with a tissue when sneezing or coughing (or cough into your elbow).

4. Eat healthy foods, drink plenty of water, and get enough sleep, exercise.

5. Avoid close contact with sick people.  Practice social distancing.  Avoid hand-shaking.

6. If you or your children get sick, stay home.  Contact your health care-professional for advise.

7. Follow Public Health Advice.  


Because of the gap in understanding about COVID-19, the situation is fluid and additional recommendations could follow, including the use of what the CDC describes as “social distancing” which means remaining out of congregate settings (such as stores, schools, large gatherings, etc.), and maintaining distance (approximately 6 feet) from others when possible. 


RTEC realizes drivers provide additional door-to-door assistance to passengers as needed. Drivers should use Personal Protective Equipment (PPE) provided and request any additional PPE as needed.  RTEC Provides Drivers with PPE Equipment (Gloves, Mask/Face Shield, etc.) and sanitizing supplies to keep vans clean and sanitized. Office building areas are maintained and are equipped with Kleenex, hand sanitizer, and disinfectant materials to help reduce and eliminate germs, Flu and viral spreading.


Our top priorities are to continue service to the public and to keep our employees healthy and safe.  Thank you for partnering with us to help prevent the spread of illness. 


If you have questions or concerns about coronavirus, we encourage you to contact the local health authorities.  Further information on various diseases can be found on the CDC’s website: www.cdc.gov