1-800-321- RTEC (7832) | Fax #: (606)-256-4319

Effective Immediately! By Order of the Department for Medicaid Services, RTEC will determine passenger capacity for each vehicle while practicing 3-6ft social distancing. RTEC will alternate stagger seating in each vehicle to practice 3ft apart between passengers!!! Shopping Routes will be depending on availability. We apologize for the inconvenience!!! Rider Alert: All RTEC Passengers are required to wear a face covering mask while boarding and riding on the bus.

RTEC's New MyTrip Where's My Bus

MyTrip Where's My Bus Module

Click Here for Where's My Bus

With the new MyTrip Module, RTEC passengers can check to see their trips for the present day and for the next day trips, as well as, where their bus is located at that moment. Below are the instructions to take advantage of RTEC's new "Where's My Bus" Module.


  • Call RTEC CSR at 1-800-321-7832 to receive unique Username ID#
  • Access "Where's My Bus" button on the top right of the front page.
  • On the MyTrip Login page, enter username ID# and enter password: 1234
  • Once Logged in, it will show current trips and next day trips.
  • Within one hour of the trip, you can click on "WHERE IS MY BUS" button on the right side.
  • Google Maps will locate the bus at that time.

Bus Route Login

Somerset Trolley Route Login:

Username: 215595


Bell Co. Connector Route Login:

Username: 222636

Password: 1234

Middlesboro Bus Route Login:

Username: 222638