1-800-321- RTEC (7832)

Expansion Timeline

Tuesday, January 18, 2011

RTEC serves the following counties: Bell, Clinton, Cumberland, Knox, Laurel, McCreary, Monroe, Pulaski, Rockcastle, Russell, Taylor, Wayne, and Whitley.  RTEC has added to its vehicle fleet Automatic Vehicle Locators (AVL) and Mobile Data Terminal (MDT) technology.             

This allows RTEC to track vehicle location and send and receive data such as communication between dispatch and driver, passenger manifest, actual pick-up and drop-off times, and even current speed of travel.  RTEC has equipped the majority of its vehicles with Audio and Visual recording systems as a deterrent to possible vandalism and crime. 

Electronic Payment Gateway (EPG)

RTEC is presently initiating a new project to offer Electronic Payment Gateway (EPG) technology to its customers.  Initially this will allow the use of pre-paid cards to passengers as a bus pass alternative to handling cash fares.  This will enable passengers to pre-pay for rides in advance by uploading funds from their debit or credit card via the internet.  When they board the bus, all they will have to do is swipe their card and take a seat and let the bus take them to their destination.  This will increase security and decrease the time consuming likelihood of incorrect change.  Eventually it may also lead to other possible allocations such as giving passengers the option to purchase ride tickets with a credit card or debit card when they board the bus. 

Interactive Voice Response System (IVR)

RTEC has implemented an Interactive Voice Response (IVR) equipment which will allow passengers to call and check their ride schedule in real time without having to speak with an actual customer service representative.  This will eliminate unnecessary call time and free customer service representatives to take new appointments and schedules.  The system would also contact passengers to remind them of scheduled appointments and give them the opportunity to cancel if the ride is no longer necessary, thus decreasing the unfortunate and costly amount of “no-shows” and unnecessary mileage.