1-800-321- RTEC (7832) | Fax #: (606)-256-4319

Effective Immediately! By Order of the Department for Medicaid Services, RTEC will determine passenger capacity for each vehicle while practicing 3-6ft social distancing. RTEC will alternate stagger seating in each vehicle to practice 3ft apart between passengers!!! Shopping Routes will be depending on availability. We apologize for the inconvenience!!!

Scheduling

To schedule an appointment with RTEC, call 1-800-321-7832 to speak with a CSR.

Scheduling Service Hours:
(Local Time)
Monday – Friday 8:00 a.m. – 4:30 p.m.
Saturday 8:00 a.m. – 1:00 p.m.

Scheduling and business functions may be closed for the following holidays, except for urgent care transportation:

  •  New Year’s Day
  •  Memorial Day
  •  Independence Day
  •  Labor Day
  •  Thanksgiving Day
  •  Christmas Day

RTEC requires a 24-hour notice to schedule cash paying trips for public transportation. 

A 72-hour notice is required to schedule appointments for HSTD transportation, except for urgent care requests.  Cancellations should be made 24-hours in advance if possible.  

Hours of Operation

Transportation services will be offered between 6:00 a.m. to 8:00 p.m. Monday through Friday and 8:00 a.m. to 1:00 p.m. on Saturday (Local Time).  

Urgent Care

Urgent care shall be provided twenty-four (24) hours a day, seven (7) days a week, including any holiday.  Urgent care may be scheduled or requested anytime.  RTEC’s toll free number allows for paging services after hours.  Reservation Staff may confirm the need for Urgent Care.